Frequently Asked Questions

Here are recurring questions/answers about our hotel and its services which we have listed by category.



What are your current offers?

We have several very interesting current offers! Discover our different packages according to your needs:

Looking forward to welcoming you!

When are the arrival and departure?

Check-in is at; 4:00 p.m. and check-out at; 11:00.

Where are you located?

We are located in; Nicolet. Here are our coordinates: 1141, Saint-Jean-Baptiste, Nicolet, Quebec J3T 1W4



Do we have access to the spa, the gym and the swimming pool with our reservation?

Yes, you have access to the indoor spa, the gym and to the the hotel’s swimming pool! For the access of thermal experience of our spa, you have to pay $45 for 1 person. We wish you a sweet moment of relaxation!

Can we use the spa even if we are not staying at the hotel?

Yes, no problem! Our spa and thermal experience is open to visitors! Here is the list of our prices:

Are children allowed in the spa and thermal experience?

Unfortunately, children do not have access to the spa and to the the thermal experience. However, they have access to the swimming pool and the spa located in the hotel.

Is there availability for a massage today?

We invite you contact us by phone to check availability! Here are our phone number: 819 293-2922 | 1 844 593-2922



I would like to have the lunch/dinner menu?

Here is our opening menu:< /a>. À even this page you can book your table. Looking forward to serving you!

Would like to have the lunch menu?

Currently lunch is served as a delicious buffet, so we don’t have a menu! To reserve a table, here is the link: grill

Is the restaurant open every day?

The restaurant is open from Tuesday to Saturday. We are therefore closed on Sunday and Monday.

Do you have gluten-free options?

Yes our menu offers gluten-free options!



Do we have to bring our chairs?

On site there are chairs for the spectators! Good show among us!

Are there rooms that have access to the show from their balcony?

Sometimes the shows are in the inner courtyard in front of the rooms with balconies. However, when there are weddings, the shows are in the outside courtyard, so rooms with balconies do not have the view of the shows!



Can we buy the Exploration Passport as visitors if we are not staying on site?

Unfortunately, the Exploration Passport is exclusive to the hotel guests. We wish you a nice day!



How does it work for pets? Are they allowed?

First, when you book a room online, you need to add your pet in the options! Otherwise, you can contact us by phone for the reservation at 1 855-293-6262. A fee of $20/animal/night is to be expected.



Do you have gated access to park our snowmobiles?

There is parking, but there is no secure paddock for snowmobiles.