Privacy Policy

Your use of the Hôtel Montfort Inc. website indicates your agreement with the use of your personal information in accordance with the present privacy policy. 

 

This page discloses the personal information practices of Hôtel Montfort INC, including the types of information we collect, how we use it, how we store it, and how we protect it. 

 

Introduction 

 

Hotel Montfort INC. understands the importance of customer privacy and wants you to be aware of how we collect, use, and protect your personal information. This Privacy Policy describes our practices regarding the information we collect through our website, reservation engine, social media pages, newsletter system, other software applications we offer and any other offline activities, such as when you provide your data to our call center by phone or in person at our front desk. 

 

 

Collection of personal information 

 

When you interact with us, we collect information about that interaction, such as when and why you interacted with us. For example, when you browse our website or other online platforms, we collect information such as your IP address, device type and browsing activities. 

 

We also collect personal information when you make a reservation at our hotel or purchase a gift card. 

 

If you book a stay at our hotel, we collect the personal information you provide to: 

  • Complete the transaction. 

  • Contact you if necessary. 

  • Verify your identity for legal and security purposes. 

 

The personal information we collect for these purposes includes your name, e-mail address, home address, telephone number, date of birth, credit card number, expiry date and CVV code. 

 

If you make a request for special needs - for example, a room for a person with reduced mobility, a baby bed, etc. - we collect this information to respond to your request. -We collect this information as necessary to fulfill your request. 

 

We collect the personal information we reasonably need to perform our functions. 

 

We do not recommend transmitting payment information via e-mail or social media. To protect your personal information, please only send it to us via the booking engine on our website or by telephone. 

 

Use of information 

 

We use your personal information to: 

 

  • Respond to your requests. 

  • Process your transactions. 

  • Serve you better. 

  • Improve our products and services. 

  • Propose relevant offers. 

  • Fulfill our legal obligations. 

 

Hotel Montfort INC. collects your information primarily to identify you, communicate with you if necessary and carry out the reservation and payment process. Secondly, your personal information also allows us to conduct market research to better meet the needs of our customers to improve the overall experience of our establishment and the efficiency of our website to give the best service. 

 

At the time of booking, you have the option of allowing or refusing us to add your e-mail address to our newsletter mailing list. If you agree, we will use your e-mail address to send you relevant offers via our newsletter. At any time, you can opt-out of receiving future emails by contacting us directly by phone, email or by clicking on the unsubscribe button at the bottom of the newsletter.  

 

Finally, we may use your information to fulfill our legal obligations in the event of an emergency or as required by law. 

 

We assure you that under no circumstances do we sell your personal information to third parties, nor do we use or disclose your personal information for purposes other than those for which it was collected. 

 

Access to information 

 

By law, you have the right to access, update or delete your personal information in our files. To do so, please contact us by e-mail at info@hotelmontfort.ca

 

 

Please note that some information may be stored in back-up systems or log files due to technical, financial, or legal constraints, which may prevent the complete deletion of your personal information following a request. 

 

Privacy and confidentiality 

 

To prevent theft, unauthorized access, loss, disclosure, modification or use of your personal information, L'Hôtel Montfort INC. has implemented rigorous physical, electronic, administrative and operational safeguards in accordance with industry standards and practices. 

 

Electronic data is protected by technological means, such as firewalls, access controls and encryption. Hotel Montfort INC. is also PCI compliant. 

 

Our staff is trained in the importance of protecting our customers' personal information, and access to personal information is limited to those employees who need it to perform their duties. 

 

Unfortunately, we cannot guarantee that our safeguards are infallible or that online communications are always secure. In the event of a privacy incident, we act quickly to mitigate the risks and inform you when there is a real risk of serious harm. 

 

To comply with the law, L'Hôtel Montfort INC. has also set up a confidentiality incident log that must be communicated to the Commission upon request. 

 

 

Retention of information 

 

We keep your personal information only for as long as is necessary and legal for the purposes for which it was collected or used.  

 

Data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in the section on use of information. Personal data will be kept for as long as the business relationship is in force (and insofar as the user has not previously requested their deletion) and for the period during which obligations, compensation and/or liability may arise in connection with the business relationship or for the services provided. Collectif WEB informs that it will retain the information essential to identify the origin of the data stored for the duration of the customer relationship with Collectif WEB and/or the revocation of the user's consent in accordance with the information contained in section 5 of this Privacy Policy and/or the duration required by applicable law. 

 

 

Cookies, pixels, beacons, and social media widgets  

 

Our Web site uses cookies (small text files that this site sends to your computer and stores on your hard drive) to collect information about its visitors and subsequently customize Web browsing and online advertising to their preferences. 

 

Cookies can be either permanent or temporary. Permanent cookies retain preferences for future sessions and remain valid until a set expiry date. Temporary cookies expire at the end of the session, when the browser is closed. 

 

As soon as you arrive on our website, a window will inform you of the use of cookies, and you can choose to activate, restrict, or block their use. 

 

We use Google Analytics to better understand how visitors use our website and for interest-based advertising associated with your Google Account and the devices you use. Site usage information from this cookie is transmitted to and stored by Google. You can unsubscribe from Google Analytics via this link: https://tools.google.com/dlpage/gaoptout?hl=fr 

 

We may also use third-party ad servers, beacons or web beacons to count the number of visitors to our website. This data is collected in aggregate form and may be used to improve our marketing programs. 

 

Third-party bookings and booking changes 

 

If a third party attempts to make a reservation on your behalf, whether a family member, friend or colleague, that third party must provide the same personal information that you would normally provide when making a reservation. Unless otherwise stated, we consider that this third party has obtained your consent and authorization to provide us with your personal information and to make the reservation (and associated changes) on your behalf, in accordance with our privacy policy. Personal information provided by this third party is subject to our privacy policy and practices. If a third party has your name, telephone number, address and reservation number and attempts to make changes to your reservation, we will provide them with the requested information and allow them to make the changes, as we consider that you have given them permission to do so. 

 

Privacy Officer 

 

Our Privacy Officer is responsible for overseeing what we do with your information and monitoring compliance with this policy and privacy laws. If you have any concerns or other questions about how we handle our customers' personal information, or if you would like to make a formal request for access or amendment, please contact the Montfort Hotel INC. privacy officer: 

 

Jérôme Gagnon 

Hôtel Montfort Inc. Privacy Officer

jgagnon@hotelmontfort.ca 

1141, rue Saint-Jean-Baptiste, Nicolet, Québec, J3T 0C6 

Phone number: 819 293-6262 

 

Please note that we will take reasonable steps to confirm your identity before disclosing personal information through the above channels. 

 

This policy applies to the website: www.hotelmontfort.ca

Last update date: 09/20/2023